Great American Utility Company

Multi-Family Housing Utility Allocation & Billing

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Recapture your actual utility expenses with Great American!

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If you could create the ideal billing company for your property, how would the company operate?

Great American Utility surpasses other billing companies regarding customer service and client support. We pride ourselves on remaining flexible and providing accurate and timely monthly billings.
Great American works for and directly with the property managers and staff. We develop customized billing programs for your property.
We will ensure a smooth transition from a property-pays system to a resident-pays system by providing the tools to explain the program to on-site teams as well as residents and future residents.
We provide billing services at no cost to the property and guarantee better billing services in every aspect. No long-term contract required.
Most importantly we provide outstanding client support and customer service.

Our Services
\| Benefits \| FairShare Program™ \| 5-step Transition \| Sample Forms \|

Billing & Collection
Great American makes the transition process easy to begin recovering utility expenses. After resident information updates and the allocation process are completed, Great American will issue accurate itemized billing statements to residents for collection. A nominal billing fee is included in the billing statement sent directly to the residents.

Billing charges are based on actual utility bills received by the property, and the charges are itemized on the billing statement.
Utilities and amenities are combined on one professional billing statement for the resident.
Bills give previous month’s balance, payment information and offer conservation tips.
Great American acts as a third party billing service, and has a responsive & knowledgeable staff that answers the phone directly and returns messages within 24 hours.

When Great American Bills & Collects

Great American will mail monthly billing statements to your residents with a return envelope to mail their payments to Great American.
We can add late fees and flat fees to accounts and supply a list of delinquent accounts to the property managers when needed.
Our accounting department will issue a check and report each month for the amount of utilities collected. View sample forms.

When Great American Bills & The Property Collects

Great American will mail monthly billing statements to the residents which instruct the residents to make the utility payment to their rental office. This billing option allows the property to include additional flat fees such as rent to the bill.
A detailed billing register is sent to the property manager with billing totals for each unit.
View sample Billing Register.

On-Site Training

We believe a well trained and knowledgeable staff is the key to making our FairShare Program™ work. Maintaining a close and engaged relationship with our clients alleviates confusion and unanswered questions or concerns. Prior to implementing our FairShare Program™ a member of our Great American Team will conduct a thorough training session of our billing and allocation procedures with the property managers and staff.

Training topics include:

Program overview
How to answer residents’ questions
FairShare Program™ lease addendum content
Providing weekly/monthly reports (move in/outs, occupancy, transfers, etc.)
How to utilize our business forms

Program materials are free of charge and include:

Customer service and training book
Resident informational brochures
Sample letters for introducing the billing program to residents
Lease addendums
Business forms
Billing statements
Monthly accounting reports

Continuous client support:

Follow up on-site support
Toll free phone support
Email and web based support
Monthly billing analysis
Regulatory review/updates

Customer Service

Our knowledgeable and courteous associates provide excellent customer service with instant access to the information they need to answer account and service questions. We have business literature available to answer residents’ frequently asked questions, and explain how our billing process is beneficial to the residents as well as the property owners.

Continuous resident support:

Toll free phone support
Email and web based support
Resident informational pamphlets
Spanish speaking customer service representative
Credit card payment option available